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How do I return Wen products?

By Ayaz Keith

How do I return Wen products?

Returns Process

  1. Please contact Wen & Ware Living at [email protected] to organise a Return Authorisation Number (RA) within 14 days of delivery.
  2. Include in your email your order number, reason for return (exchange or refund) and which item(s) you wish to return.

How do I contact Wen?

Feel free to either give us a call at 1-847-429-9263 (M-F 8AM-5PM CST) or drop us a message here.

Where does Wen ship from?

Yanwen packages shipped from China to the United Kingdom will usually take around 12 to 30 days.

Does Wen charge for shipping?

Our free standard shipping offer is available in the contiguous United States only. Orders shipped to Alaska, Hawaii, Puerto Rico, or international addresses do not qualify.

Where is Wen shampoo manufactured?

All products are manufactured in the United States and Canada.

How do I cancel Wen?

If you prefer to discuss your cancelation with a customer service representative, you can call Wen at 1-800-964-1892. The call center is available from 9 a.m. to 8 p.m. EST.

Has Wen lawsuit been settled?

And WEN settled a class-action lawsuit for $26 million. When the settlement was announced, WEN released a statement saying that its products were safe. The statement said: We continue to provide our hundreds of thousands of customers with the Wen by Chaz Dean products that they know and love.

Where is Yanwen located?

Beijing
About Yanwen The main office is located in Beijing. Representative offices of Yanwen Express are located in 50 cities of China. Yanwen Express uses roads, rail, and air to ship packages. In total, the company has more than 300 vehicles.

Does Wen ship to Canada?

Wen Ho of Canada Ltd. offers Free Shipping to all provinces and territories across Canada. Each eligible Free Shipping order must meet the following terms and conditions which are subject to change at any time without notice: Total amount MUST exceed $80 before any applicable fees, surcharges and/or taxes.

Can you still buy Wen shampoo?

Feb. 7, 2018 — Despite tens of thousands of complaints about its cleansing conditioner for hair, an FDA investigation, and a $26 million payout to affected consumers, WEN by Chaz Dean and its parent company are still selling that product online and through QVC.