How do you describe tasks on a resume?
Work Experience DescriptionsBegin each item by stating the name of the place, location, dates, and job title (e.g. manager, volunteer) List experiences in reverse chronological order (most current experience first).Describe your responsibilities in concise statements led by strong verbs.
How do you describe receptionist skills on a resume?
Receptionist Resume SkillsMulti-tasking.Organizational skills.Time management.Prioritizing.Detail-oriented.Listening.Collaboration.Conflict resolution.
How do you describe cleaning on a resume?
General CleanerOperate power equipment such as a pile brush vacuum to get up dirty off carpet.Mop and disinfect floors.Excellent customer services skills.Self-disciplined hard worker and organized.Fast knowledge of different maintenance equipment and tools.
How do you describe housekeeping duties on a resume?
Responsible for vacuuming and shampooing all carpets in the home.Responsible for cleaning and sweeping/mopping in the bathroom.Changing linens in each room as requested.Responsible for cleaning the kitchen and dining room.Making sure all cleaning supplies are stored away properly.
What is job description in housekeeping?
Housekeeper Job Duties Dusting and polishing furniture and fixtures. Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks. Maintaining a clean and sanitary kitchen area. Making beds and changing linens. Washing windows.
What are the qualities of housekeeping staff?
15 Skills and Qualities to develop to be highly sought After HousekeeperOrganization. Having organizational skills enables housekeepers to arrange things in an orderly and unique way. Communication. Laundry Skills. Honesty. Attention to Detail. Active Listening. Flexibility. Reliability.
What are 3 qualities a housekeeper should possess?
Personality Qualities of a MaidTrustworthy. Often, you’ll be leaving you home unprotected when house cleaning comes by. Attentive. If you provide clear instruction, will your house cleaning staff pay attention? Loyal. Flexible. Caring. References. Other Work As A Caregiver. Laundry, Trash, and Odd Jobs.
What are the 5 major staff in housekeeping department?
Job positions in the housekeeping department include of Chief Housekeeper, Assistant Chief Housekeeper, Floor Supervisor, Head Steward, Cabin Steward, Laundry Supervisor, Bell Staff and Cleaner.
How do you handle housekeeping staff?
Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. Prepare duty rosters and supervise the discipline and conduct of her staff.
How do you motivate your housekeeping team?
Here are some basic tips for the cleaning business owner to motivate their crew members:Find out the strengths and weaknesses.Praise them for their ‘strong’ points and reward them publicly.Identify their weak points and encourage them for improvement.Give them recognition as things happen.
What are the responsibilities of front office?
Front Office Job SummaryGreet clients and set a positive office atmosphere.Answer the phone, take messages, and redirect calls to appropriate offices.Organize and maintain files and records; update when necessary.Create and maintain updated documents and spreadsheets.Oversee sorting and distribution of incoming mail.
What are the common complaints in housekeeping?
10 Common Housekeeping Issues That Damage Hotel ProfitsLow quality furnishings.Broken lights.Damp patches.Hair in the bath or on the floor.Rubbish under the bed.Fingerprints on windows and mirrors.Not enough toiletries (paper roll, shampoo, conditioner, soap, etc)Dust.
What are the four major types of guest complaints?
The four major types of guest complaints are mechanical complaints, attitudinal complaints, service-related complaints, and unusual complaints.
What are the 3 most common reasons for guest complaints?
Here are 10 most common reasons why our customers complain.Not Keeping Promises. If you give a promise ensure you keep it. Poor Customer Service. Transferring From One CSR to Another. Rude Staff. No Omni-channel Customer Service. Not Listening to Customers. Hidden Information and Costs. Low Quality of Products or Services.
What are the types of complaints?
1) Public Multi-Media Complaint :2) Serial Complaint :3) First-time complaint :4) Good Customer Complaint :5) Personnel Complaint :6) Product Specific Complaint :7) Wait – Times Complaint :8) Complaints because of misunderstanding :
What are five methods of resolving consumer complaints?
Techniques for dealing with customer complaintsSolve the customer’s complaint. Think of ‘How to solve the customer’s problem’ rather than ‘Who is to blame?’ Listen to the customer. Give the customer solutions. Take charge of the customer complaint. Tell customers what they CAN DO, not what they CAN’T. Learn to welcome complaints.
What are some examples of consumer complaints?
Top 10 Most Common Consumer ComplaintsTelephone and mobile services. Consumer complaints included charges for calls to toll-free numbers, unauthorized switching of services (slamming), and misleading prepaid phone card offers. Foreign money offers and counterfeit check scams. Internet auctions.